Terms of Use

  1. Home
  2. Terms of Use

PERMISSION TO USE THE WEBSITE

JAMIIEXPRESS TERMS OF USE & MARKETPLACE TERMS

Effective Date: October 6, 2026

These Terms of Use and Marketplace Terms (“Terms”) govern access to and use of JamiiExpress, including JamiiExpress marketplace features offered through OneJamii websites, mobile applications, pages and related services.

JamiiExpress is operated by TravelJamii Inc., a Canadian company (“TravelJamii,” “JamiiExpress,” “OneJamii,” “we,” “us” or “our”).

By accessing JamiiExpress, creating an account, posting a listing, submitting an order, contacting a seller, purchasing or collecting an item, or otherwise using JamiiExpress, you agree to these Terms and applicable marketplace policies.

1. WHAT JAMIIEXPRESS IS

JamiiExpress is a digital marketplace connecting consumers with businesses, independent sellers and products.

JamiiExpress may allow users to:

  • browse products;

  • list new or used products;

  • purchase selected products online;

  • contact sellers directly;

  • arrange payment directly with a seller;

  • arrange collection or pickup of products;

  • request delivery where available;

  • submit purchase or availability requests;

  • visit seller websites or external pages;

  • leave ratings or reviews; and

  • access featured or promoted marketplace listings.

JamiiExpress may also sell or promote products under JamiiExpress, JamiiFoods or other brands operated by or associated with TravelJamii Inc.

Features and transaction methods may differ by seller, product, country or location.

2. TWO WAYS TO PURCHASE THROUGH JAMIIEXPRESS

Products offered through JamiiExpress may generally be purchased in one of two ways.

A. ONLINE PURCHASE

Certain products may be eligible for direct online payment through JamiiExpress or an approved payment provider.

Where online payment is available, the product page or checkout process will indicate that the buyer may complete payment electronically.

Depending on the product and seller, an online transaction may still be subject to:

  • inventory confirmation;

  • payment authorization;

  • seller acceptance;

  • delivery availability;

  • pickup availability; and

  • other stated transaction conditions.

B. CONTACT SELLER — PAY & COLLECT

For other products, or where this option is made available, the buyer may contact the seller directly.

The buyer and seller may then independently arrange:

  • final product availability;

  • payment;

  • pickup or collection;

  • meeting location;

  • delivery;

  • inspection of the product; and

  • other transaction details.

Where the buyer pays the seller directly, JamiiExpress does not receive, hold or process that payment unless expressly stated otherwise.

The product page may display options such as Contact Seller, Pay & Collect, Call Seller, WhatsApp Seller or similar functionality.

3. JAMIIEXPRESS IS A MARKETPLACE

Unless a listing specifically identifies JamiiExpress, TravelJamii Inc., JamiiFoods or another TravelJamii-owned brand as the seller, the product is offered by an independent third-party seller.

JamiiExpress provides technology and marketplace services that help consumers discover products and connect with sellers.

Displaying a product on JamiiExpress does not make JamiiExpress the manufacturer, supplier, importer or owner of a third-party product.

Independent sellers remain responsible for their:

  • products;

  • listings;

  • product descriptions;

  • inventory;

  • pricing;

  • legal compliance;

  • product condition;

  • warranties;

  • direct payments;

  • pickup arrangements;

  • delivery commitments; and

  • customer obligations.

JamiiExpress may assist with communication, online payments, customer service, stock verification, delivery coordination or dispute resolution without becoming the seller of a third-party product.

4. PRODUCT AVAILABILITY AND ORDER CONFIRMATION

A product appearing on JamiiExpress does not necessarily mean that it remains available.

For some products, JamiiExpress may use the following process:

Buyer submits request or order → availability is confirmed → seller or JamiiExpress confirms the transaction → purchase proceeds.

Submitting an order, adding an item to a cart, sending a purchase request or contacting a seller does not guarantee that the item remains available.

For products paid for online, JamiiExpress may verify inventory before or after payment depending on the transaction process.

If payment has been collected for a product that cannot be supplied, the transaction will be cancelled and any applicable refund will be processed in accordance with the relevant refund policy and applicable law.

For direct seller transactions, the buyer should confirm availability with the seller before making payment or travelling to collect the item.

5. DIRECT SELLER TRANSACTIONS

When a buyer selects Contact Seller, Pay & Collect or another direct-contact option, the buyer and seller are responsible for completing the transaction between themselves.

JamiiExpress may provide contact tools or information to facilitate the connection.

Unless otherwise stated, JamiiExpress is not responsible for collecting or holding money exchanged directly between the buyer and seller.

Buyers should confirm important information before making a direct payment, including:

  • seller identity;

  • product availability;

  • price;

  • condition;

  • quantity;

  • pickup location;

  • delivery arrangements; and

  • applicable return or refund terms.

Buyers are encouraged to inspect products where reasonably practical before completing in-person transactions, particularly for used goods.

6. ONLINE PAYMENTS

Selected JamiiExpress products may support online checkout.

Online payments may be processed by JamiiExpress or an authorized third-party payment provider.

Before completing an online purchase, buyers should be shown applicable transaction information, including where relevant:

  • product;

  • quantity;

  • seller;

  • price;

  • currency;

  • applicable taxes;

  • delivery or pickup charges;

  • other material fees; and

  • applicable cancellation or return terms.

Payment confirmation does not override legitimate inventory, fraud, security or legal restrictions.

Where JamiiExpress cannot fulfill or confirm a paid order, the payment will be handled in accordance with the applicable refund policy and applicable law.

7. BUYER REVIEW BEFORE PURCHASE

Where JamiiExpress provides an online checkout process, buyers should have a reasonable opportunity to review important transaction information and correct errors before completing the transaction.

This information may include:

  • seller identity;

  • product description;

  • quantity;

  • price;

  • taxes;

  • delivery or pickup charges;

  • additional fees;

  • currency;

  • payment method;

  • fulfillment arrangements; and

  • refund or cancellation conditions.

Nothing in these Terms eliminates consumer rights that cannot legally be waived.

8. SELLER RESPONSIBILITIES

Every seller represents that they:

  1. have the legal right to offer the product;

  2. have accurately described it;

  3. will disclose known material defects;

  4. will use reasonably accurate images;

  5. will provide accurate pricing;

  6. will not intentionally advertise unavailable products as available;

  7. will comply with applicable laws;

  8. will honour representations made to buyers;

  9. will not make false or misleading claims;

  10. will not offer counterfeit or stolen goods; and

  11. will cooperate with JamiiExpress regarding legitimate customer, fraud or safety concerns.

For direct Pay & Collect transactions, the seller is also responsible for clearly communicating applicable payment and pickup arrangements.

9. ACCURACY OF LISTINGS

Sellers are responsible for the accuracy of their listings.

Listings should accurately describe relevant characteristics such as:

  • condition;

  • size;

  • colour;

  • quantity;

  • brand;

  • model;

  • ingredients;

  • product origin;

  • expiry information;

  • known defects;

  • warranty information; and

  • other material characteristics.

JamiiExpress may modify formatting, spelling, categorization or image presentation for consistency without intentionally changing the material meaning of a listing.

10. USED PRODUCTS

Used items must be identified appropriately.

Sellers must disclose known material defects or damage that would reasonably affect a buyer’s decision.

A used product must not intentionally be represented as new.

Unless expressly stated otherwise or required by law, used products may not include a manufacturer warranty.

For Pay & Collect transactions, buyers are encouraged to inspect used products before payment or collection where practical.

JamiiExpress does not independently authenticate every used item.

11. VEHICLES

Sellers listing vehicles must have the right to sell them.

Vehicle listings must not intentionally misrepresent:

  • mileage;

  • ownership;

  • condition;

  • accident history;

  • model year;

  • title status; or

  • other material information.

Buyers are responsible for conducting appropriate inspections, ownership checks, registration procedures, insurance arrangements and other due diligence.

12. FOOD, SEA MOSS AND NATURAL PRODUCTS

Sellers offering food, beverages, sea moss, cocoa products, herbs or similar products are responsible for compliance with applicable food-safety, manufacturing, labelling and advertising rules.

Material product information should be accurately stated, including where applicable:

  • ingredients;

  • allergens;

  • quantity;

  • storage requirements;

  • preparation instructions; and

  • expiry or best-before information.

Products may not be promoted using false or misleading health claims.

General wellness information provided through JamiiExpress is informational and is not medical advice.

13. PROHIBITED AND RESTRICTED PRODUCTS

JamiiExpress may prohibit or restrict products that present legal, safety, regulatory, fraud or reputational concerns.

Products that may be prohibited include:

  • stolen property;

  • counterfeit goods;

  • illegal drugs;

  • unlawfully supplied prescription products;

  • illegal weapons or explosives;

  • recalled or dangerously defective products;

  • fraudulent documents;

  • unlawfully obtained personal information;

  • infringing products;

  • unsafe food;

  • illegal wildlife products; and

  • other goods whose sale is prohibited by law.

JamiiExpress may maintain a separate Prohibited & Restricted Items Policy.

14. PRICES AND CURRENCY

Sellers are responsible for prices they provide.

Products may be displayed in Canadian dollars, United States dollars, Eastern Caribbean dollars or another clearly identified currency.

Additional charges may apply for:

  • taxes;

  • delivery;

  • shipping;

  • customs;

  • payment processing; or

  • other transaction-related expenses.

Material charges should be disclosed where required before an online transaction is completed.

15. PAYMENT RESPONSIBILITY

Online transactions

Where JamiiExpress provides online payment functionality, payment may be processed by JamiiExpress or a third-party payment processor.

Applicable payment-provider terms may also apply.

Direct transactions

Where buyers contact sellers and pay them directly, payment is made independently between the buyer and seller.

JamiiExpress does not hold or control money paid directly to an independent seller.

Buyers should take reasonable precautions before sending money to sellers they have not previously dealt with.

JamiiExpress may investigate suspected marketplace fraud but does not guarantee recovery of funds paid directly to another user.

16. PICKUP AND COLLECTION

Products may be made available for customer pickup or collection.

For direct transactions, the seller and buyer are responsible for arranging:

  • location;

  • date;

  • time;

  • payment; and

  • collection.

Users should use reasonable safety precautions when meeting another person to exchange a product.

Where practical, buyers should inspect products before completing direct in-person transactions.

JamiiExpress may assist with coordination without becoming responsible for the underlying transaction.

17. DELIVERY

Certain sellers or products may offer delivery.

Delivery may be provided by:

  • the seller;

  • JamiiExpress;

  • an independent courier; or

  • another delivery provider.

Delivery terms and applicable costs may vary.

Delivery estimates are not guaranteed unless expressly stated otherwise.

18. RETURNS, REFUNDS AND CANCELLATIONS

Return and refund rights may depend on whether the transaction was completed online through JamiiExpress or directly with an independent seller.

Online purchases

Where payment is completed online through JamiiExpress, the applicable JamiiExpress or seller return/refund policy will apply, together with mandatory consumer rights.

Direct Pay & Collect transactions

Where the buyer pays the seller directly, the seller’s return, exchange and refund terms will generally apply, subject to applicable law.

Buyers should ask about the seller’s return policy before completing a direct transaction.

JamiiExpress may help users communicate regarding a dispute but does not automatically assume responsibility for refunds owed by an independent seller.

A seller’s policy cannot eliminate rights that applicable law requires the seller to provide.

19. FREE AND PAID SELLER SERVICES

JamiiExpress may allow sellers to list products free of charge.

JamiiExpress may also offer optional paid promotional services such as:

  • featured products;

  • category placement;

  • homepage placement;

  • banners;

  • enhanced seller profiles;

  • advertising; and

  • promoted marketplace listings.

JamiiExpress may introduce or change fees prospectively.

Applicable charges will be disclosed before a seller purchases a paid service.

20. FEATURED LISTINGS

Featured or promoted placement increases visibility but does not represent a guarantee or endorsement of the seller.

JamiiExpress does not guarantee specific sales, leads, views or revenue from promoted placement unless expressly agreed otherwise.

21. EXTERNAL LINKS

Listings may include links to seller:

  • websites;

  • social-media profiles;

  • online stores;

  • payment services; or

  • other external services.

JamiiExpress is not responsible for independent third-party websites or transactions completed outside JamiiExpress.

22. USER CONTENT

Users retain ownership of content they have the rights to provide.

By submitting photos, videos, logos, product descriptions or other content, the user grants TravelJamii Inc. a non-exclusive, worldwide, royalty-free licence to host, reproduce, resize, format, display and promote that content as reasonably necessary to operate and market JamiiExpress and OneJamii.

This may include use through associated websites, applications and social-media channels.

The user must have permission to provide the content submitted.

23. INTELLECTUAL PROPERTY

JamiiExpress, OneJamii and TravelJamii branding, software, platform design and proprietary materials are protected by applicable intellectual-property laws.

Users may not unlawfully copy, reproduce, scrape or commercially exploit proprietary JamiiExpress content.

Sellers may not use another party’s copyrighted images, trademarks or content without legal authority.

Counterfeit products are prohibited.

24. RATINGS AND REVIEWS

Reviews must represent genuine experiences and must not knowingly contain false information.

Users may not manipulate ratings or submit reviews primarily to harass another person or business.

Reviews represent the opinion of the reviewer.

JamiiExpress may remove reviews that violate applicable policies or laws.

25. PROHIBITED USER CONDUCT

Users must not:

  • commit fraud;

  • mislead buyers or sellers;

  • impersonate another person;

  • distribute malware;

  • interfere with JamiiExpress systems;

  • unlawfully collect user information;

  • scrape the marketplace without authorization;

  • send spam;

  • manipulate ratings;

  • harass users;

  • conduct illegal transactions; or

  • violate another person’s rights.

26. FRAUD AND SAFETY

JamiiExpress may investigate suspicious marketplace activity.

Accounts, listings or transactions may be restricted where fraud, account compromise or illegal activity is reasonably suspected.

JamiiExpress may cooperate with law enforcement, regulators, financial institutions and payment providers where appropriate or legally required.

No seller verification or moderation performed by JamiiExpress guarantees that a transaction is risk-free.

27. REMOVAL OF LISTINGS AND ACCOUNTS

JamiiExpress may remove or restrict listings and accounts where it reasonably believes:

  • these Terms have been violated;

  • the product is unlawful;

  • fraud may be involved;

  • the product creates a safety concern;

  • intellectual-property rights may be infringed;

  • misleading information is being provided; or

  • action is necessary to protect marketplace users.

Repeated or serious violations may result in permanent restrictions.

28. JAMIIEXPRESS AS SELLER

Certain products may be sold directly by:

  • JamiiExpress;

  • TravelJamii Inc.;

  • JamiiFoods; or

  • another TravelJamii-owned brand.

Where one of these businesses is identified as the seller, JamiiExpress is responsible for the transaction as applicable to its role as seller.

Product-specific delivery, refund or purchase terms may also apply.

29. THIRD-PARTY TRANSACTION DISPUTES

For disputes involving independent sellers, buyers and sellers should first attempt to resolve the issue directly.

JamiiExpress may voluntarily assist with communication or dispute resolution.

For direct Pay & Collect transactions, JamiiExpress generally does not control the payment or product exchange and therefore cannot guarantee a refund or resolution.

For transactions paid online through JamiiExpress, additional payment, refund or dispute procedures may apply.

30. NO GUARANTEE OF THIRD-PARTY PRODUCTS

JamiiExpress does not independently guarantee every third-party product’s:

  • quality;

  • authenticity;

  • safety;

  • availability;

  • legality;

  • condition; or

  • accuracy of description.

This does not affect responsibilities JamiiExpress has where JamiiExpress itself is the seller or where applicable law provides otherwise.

31. SERVICE AVAILABILITY

JamiiExpress may modify, suspend or discontinue marketplace features.

Temporary interruptions may occur because of maintenance, technical failures, internet services, payment systems or circumstances outside JamiiExpress’s reasonable control.

32. LIMITATION OF LIABILITY

To the maximum extent permitted by law, TravelJamii Inc. will not be responsible for indirect, incidental or consequential losses arising solely from:

  • independent transactions between buyers and sellers;

  • inaccurate third-party listings;

  • direct payments made to independent sellers;

  • unauthorized user activity;

  • external websites;

  • independent payment providers;

  • independent delivery providers; or

  • circumstances outside JamiiExpress’s reasonable control.

Nothing in these Terms excludes liability or consumer rights where exclusion is prohibited by law.

33. USER AND SELLER RESPONSIBILITY

To the extent permitted by law, users and commercial sellers are responsible for claims or losses caused by their:

  • fraudulent activity;

  • illegal products;

  • infringement of third-party rights;

  • unlawful conduct; or

  • material violation of these Terms.

34. PRIVACY

JamiiExpress may process personal information for purposes including:

  • accounts;

  • transactions;

  • seller communication;

  • online payments;

  • pickup or delivery;

  • customer service;

  • fraud prevention; and

  • platform operation.

Personal information will be handled under the applicable OneJamii/JamiiExpress Privacy Policy and applicable law.

35. ELECTRONIC COMMUNICATIONS

JamiiExpress may communicate with users through:

  • email;

  • application notifications;

  • SMS where authorized;

  • WhatsApp where authorized;

  • marketplace messages; or

  • other supported electronic methods.

36. CONSUMER RIGHTS

These Terms do not remove mandatory consumer protections.

Where applicable consumer law gives a user rights inconsistent with these Terms, mandatory legal rights will prevail.

37. INTERNATIONAL USE

JamiiExpress may serve users and sellers in Canada, Grenada, the United States and other markets.

Sellers are responsible for ensuring they may lawfully advertise and sell their products in applicable jurisdictions.

Buyers are responsible for complying with laws relating to their purchase, import or use of products.

JamiiExpress may restrict products or marketplace services based on location.

38. CHANGES TO THESE TERMS

JamiiExpress may update these Terms to reflect changes in law, technology, marketplace services, payments, delivery or business operations.

Material changes may be communicated through JamiiExpress or OneJamii.

39. GOVERNING LAW

Unless mandatory law requires otherwise, these Terms will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Other mandatory local laws may apply to specific users or marketplace transactions.

40. SEVERABILITY

If any provision is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

41. NO WAIVER

Failure by JamiiExpress to immediately enforce a provision does not permanently waive the right to enforce it.

42. RELATED MARKETPLACE POLICIES

These Terms may operate together with additional JamiiExpress policies, including:

  • Privacy Policy

  • Seller Policy

  • Prohibited & Restricted Items Policy

  • Returns & Refunds Policy

  • Delivery & Collection Policy

  • Community & Review Guidelines

43. CONTACT

Questions, complaints or marketplace concerns may be submitted to:

JamiiExpress / TravelJamii Inc.

Email: [email protected]

© 2026 TravelJamii Inc. / JamiiExpress / OneJamii. All rights reserved.